Sana Benefits - Hitch Case Study

Hitch Case Study



Industry: Transportation, Rideshare
Company Size: 10-20
Location: Texas
lower premium costs
Savings enable Hitch Co-Founder Jay Manickam to offer employees richer plans that include dental and vision.
5 star
customer support rating
Manickam and his employees get benefits-related questions answered and issues resolved in a timely manner.
in-person primary care
Hitch employees enjoy visiting Sana’s health center to receive primary care at no cost on most plans.

Austin-based rideshare startup Hitch was using a large, legacy health insurer for their employee health benefits for several years. Chief Strategy Officer Jay Manickam and the rest of the Hitch team grew increasingly dissatisfied with the clunky processes, slow support resolution time, and increasing premium costs from their previous insurer.

After being introduced to Sana, Manickam was blown away by the breadth of care options and convenience offered through Sana’s health plans. In addition to seeing any provider without out-of-network fees, Hitch employees can visit Sana’s health center located in central Austin and receive $0 primary care. Sana’s responsive customer support also helps Manickam save time on administrative tasks compared to his experience with legacy health insurers.

“The customer service, the price, and the breadth and convenience of benefits is really unmatched in anything I’ve seen in my career.”
Get started with Sana
Get a quote
decorative shape decorative shape decorative shape